Club InterContinental Manager / Duty Manager - InterContinental Abu Dhabi at IHG Hotels & Resorts

Job Description:

Latest job information from IHG Hotels & Resorts for the position of Club InterContinental Manager / Duty Manager - InterContinental Abu Dhabi. If the Club InterContinental Manager / Duty Manager - InterContinental Abu Dhabi vacancy in Abu Dhabi matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at IHG Hotels & Resorts for the position of Club InterContinental Manager / Duty Manager - InterContinental Abu Dhabi below matches your qualifications.

Club InterContinental Manager / Duty Manager - InterContinental Abu Dhabi

Join to apply for the Club InterContinental Manager / Duty Manager - InterContinental Abu Dhabi role at IHG Hotels & Resorts.

As the Club InterContinental Manager/Duty Manager at InterContinental Abu Dhabi, you will be responsible for overseeing the operations of the exclusive Club InterContinental Lounge, ensuring a seamless, luxurious, and highly personalized guest experience for our most discerning clientele — including VIPs, long-stay guests, IHG One Rewards elite members, and business travellers. This role requires strong leadership, attention to detail, and a passion for delivering bespoke service in a refined and elegant environment. You will ensure the Club Lounge consistently reflects the highest brand standards in both service delivery and ambiance.

• Guest Experience & Personalization: Deliver personalized service to Club InterContinental guests; greet and interact with VIPs and IHG One Rewards members; maintain detailed guest preference records; ensure preferences are performed as per guest expectations; handle guest feedback, concerns, and special requests; support check‑in and check‑out processes in the lounge; engage with guests to build loyalty.
• Operations Management: Oversee daily operations of the Club InterContinental Lounge (breakfast, afternoon tea, evening cocktails); ensure food and beverage offerings meet brand standards; coordinate with Culinary, Housekeeping, Engineering, and Front Office to maintain cleanliness, functionality, and appeal; manage lounge setup and ambiance; ensure proper documentation, inventory control, and reporting for all lounge activities.
• Team Leadership & Development: Recruit, train, schedule, and supervise Club InterContinental team members; motivate and coach the team to deliver exceptional and anticipatory service; conduct regular briefings, performance evaluations, and on‑the‑job training; foster a positive and engaging team environment.
• Financial Management & Reporting: Monitor and control expenses related to lounge operations; track and analyze guest satisfaction scores, service recovery cases, and team productivity metrics; prepare monthly reports on Club Lounge performance, guest feedback, and improvement initiatives.
• Brand & Quality Assurance: Act as the brand guardian for Club InterContinental standards; ensure all SOPs are followed; collaborate with Marketing, Sales, and Front Office to support Club room bookings, promotions, and loyalty initiatives; champion IHG One Rewards within the lounge and implement brand-driven initiatives.

Education & Qualifications:

• Bachelor’s degree or diploma in Hospitality Management or related field.
• Certification in customer service, luxury service training, or guest relations is an advantage.

Experience:

• Minimum 3–5 years of experience in guest relations, front office, or club lounge operations in a luxury hotel environment.
• At least 1–2 years in a supervisory or managerial role.
• Previous experience working with VIPs, executives, and high-profile guests is highly desirable.

Skills & Competencies:

• Exceptional interpersonal, communication, and presentation skills.
• Proficiency in spoken and written English; additional languages such as Arabic, French, or Russian are a plus.
• In-depth understanding of luxury service standards, guest personalization, and hospitality technology (Opera, IHG Concerto).
• Strong leadership, decision-making, and organizational skills.
• High attention to detail, discretion, and emotional intelligence.

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Job Info:

• Company: IHG Hotels & Resorts
• Position: Club InterContinental Manager / Duty Manager - InterContinental Abu Dhabi
• Work Location: Abu Dhabi
• Country: AE

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Club InterContinental Manager / Duty Manager - InterContinental Abu Dhabi at the office Abu Dhabi above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.