Cluster Learning & Quality Executive - Learning & Quality - InterContinental Hotels Group Dubai[...] at InterContinental Hotels Group

Job Description:

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Cluster Learning & Quality Executive - Learning & Quality - InterContinental Hotels Group Dubai Festival City

Do you see yourself as the Cluster Learning & Quality Executive at InterContinental Hotels Group at Dubai Festival City?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

The IHG Hotels at Dubai Festival City consists of four hotels. These include the luxury and lifestyle brand InterContinental, the lavish long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn & Suites. In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gym and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.

A little taste of your day-to-day:

• Delivers core training, company orientation and all developmental trainings as required by the company.
• Develop training plans and plan trainings as required based on business needs and the company.
• Conducts audits, identifies gaps, and develops training or processes to address needs within brand or business.
• Responsible in achieving the goals and objectives of the department, brand and company including external and internal audits in order to maintain company certifications accordingly.
• Reviews, supports and assist departments in the implementation of relevant SOP’s, processes, audit and action plans.
• Assist and or facilitates training delivery, evaluation of training effectiveness and implementation of training related action plans.
• Supports and guides our departmental trainers, internal auditors, supervisors and mid management when it comes to Training, Quality or Brand related needs.
• Maintaining and creating a positive atmosphere within the hotel that allows for open two way communication that ensures morale and productivity reaches the highest possible levels.

What we need from you:

• You must have a high school diploma or equivalent. Bachelor’s Degree is an advantage.
• Preferably with an internationally recognised training or quality certification.
• Preferably with previous hospitality experience in the middle east.
• Must have a minimum 1-year experience in a similar role in a five-star property or equivalent.
• Must have an advanced computer skills and savvy in Microsoft Office (Power Point, Word, Excel).
• Outstanding presentation skills: ability to plan, prepare, deliver and follow-up on a classroom training.
• Outstanding communication skills: great listener and convincing speaker. Fluency in the English language is a must; a second language would be an advantage.
• Active, energetic and dynamic.

What you can expect from us:

We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us, and you’ll become part of our ever-growing global family.

Job Info:

• Company: InterContinental Hotels Group
• Position: Cluster Learning & Quality Executive - Learning & Quality - InterContinental Hotels Group Dubai[...]
• Work Location: Dubai
• Country: AE

How to Submit an Application:

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