| المنصب | Visitor Services - Team Leader / Zayed National Museum |
| نُشر في | 24 Jun 2026 |
| انتهت الصلاحية | 24 Jul 2026 |
| الشركة | BLR WORLD |
| الموقع | Abu Dhabi | AE |
| نوع الوظيفة | Full Time |
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Visitor Services - Team Leader // Zayed National Museum
Abu Dhabi, الإمارات العربية المتحدة
About the job Visitor Services - Team Leader // Zayed National Museum About the RoleThis Visitor Service -Team Leader role is responsible for supervising and supporting a team of Visitor Services Hosts who will be: selling tickets; providing information; monitoring the galleries; operating the cloakrooms; and delivering customer services for our visitors. This المنصب ensures the Host team delivers their objectives and ensures ZNM’s visitors receive الأول class care.
ResponsibilitiesBe dedicated to ensuring a positive environment for visitors and staff, ensuring to personally deliver excellent customer service at all times.
Be present in the public areas, available for staff and visitors, not to be back office based.
Daily resource planning ensuring all staffing المنصبs are fairly fulfilled and well briefed.
Coordinating breaks and daily schedules for the team in line with ZNM policy.
Cash float preparation and distribution. Cash reconciliation.
Record, report and address any staffing performance issues.
Ensure the team are working in harmony and have all the tools to perform their duties successfully.
Initiate performance management conversations with staff in consultation with ZNM and Supplier management.
Ensure that the ticketing desks, kiosks and cloakroom have all resources to operate without interruption.
Manage capacities, queues and ensure wait times are made clear to visitors.
Documenting feedback and resolving complaints.
Sell tickets, memberships and other services available.
Monitor and ensure staff are in the correct المنصبs at all times.
Coordinate with the Duty Manager to resolve any issues, which may involve cross departmental communication.
Distribute required equipment to the team and ensure it is returned.
Take part and assist with training sessions.
Be flexible and willing to cover duties in the event of staff shortages or high customer demand.
Demonstrate 1st class customer service at all times and ensure the team are following your lead.
Implement any contingency plans should there be a failure of systems or process.
Supervise the ticket scanning operation and troubleshoot any issues.
Run standard reports and circulate as necessary.
Fulfil any designated emergency procedure role assigned.
Step up to act as the ZNM Visitor Services Duty Manager role when required.
Any other duties in line with the department’s objectives as requested by the ZNM Management.
Required ExperienceExperience of working in a supervisory المنصب in a customer focused environment
Experience of selling tickets using a ticketing system
Strong IT skills and the ability to pick up new software quickly.
Fluent Arabic and English written and spoken.
Preferred ExperienceAdditional language skills are an advantage.
Experience in museums or tourist attractions.
Education/QualificationsDegree-level in a relevant subject, e.g. tourism, art, history, museum studies, arts, administrations.
#J-18808-Ljbffrبعد قراءة وفهم المعايير ومتطلبات الحد الأدنى من المؤهلات الموضحة في معلومات الوظيفة Visitor Services - Team Leader / Zayed National Museum at the office Abu Dhabi أعلاه، أكمل فوراً ملفات طلب الوظيفة مثل خطاب التقديم، السيرة الذاتية، نسخة من الشهادة الجامعية، كشف الدرجات، والملاحق الأخرى كما هو موضح أعلاه. أرسلها عبر رابط الصفحة التالية أدناه.
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