UAE National Call Centre Agent – Automotive Division at ALBA CORP

الوصف الوظيفي:

أحدث معلومات الوظائف من ALBA CORP لمنصب UAE National Call Centre Agent – Automotive Division. If the UAE National Call Centre Agent – Automotive Division الشاغرة في Dubai تتوافق مع مؤهلاتك، يرجى تقديم أحدث طلب أو سيرة ذاتية مباشرة من خلال بوابة وظائف Jobkos المحدثة.

يرجى ملاحظة أن التقديم على وظيفة قد لا يكون سهلاً دائماً، حيث يجب على المرشحين الجدد استيفاء مؤهلات ومتطلبات معينة تحددها الشركة. نأمل أن تكون الفرصة المهنية في ALBA CORP لمنصب UAE National Call Centre Agent – Automotive Division أدناه تتوافق مع مؤهلاتك.

We are looking for a UAE National Call Centre Agent to join our dynamic Automotive Division, where you will be the الأول point of contact for customer inquiries, service bookings, and product support. Your mission is to deliver a seamless, professional customer experience that builds loyalty and trust.

This role is ideal for someone with strong communication skills, a proactive attitude, and a passion for delivering excellent service. The right candidate will be tech-savvy, detail-oriented, and thrive in a fast-paced environment. If you’re ready to be the voice of a leading automotive brand, read on.

Key Responsibilities

• Handle inbound and outbound customer calls with professionalism and empathy
• Book vehicle service appointments and follow up on customer requests
• Provide accurate information about products, services, and offers
• Resolve customer concerns quickly and efficiently, escalating when necessary

Collaboration & Communication

• Coordinate with workshop and service advisors for appointment availability
• Communicate service updates and delivery timelines to customers
• Liaise with internal departments to ensure a smooth customer journey
• Maintain clear and updated call logs using CRM tools

Performance & Reporting

• Meet daily and monthly KPIs, including call handling time and customer satisfaction
• Generate reports on customer feedback and recurring issues
• Support the team in achieving sales conversion targets for upsells or add-on services
• Continuously seek ways to improve call centre operations and customer experience

Requirements

• UAE National with Family Book
• 1–2 years of experience in customer service, preferably in automotive or call centre environments
• Excellent verbal and written communication in English and Arabic
• Familiarity with CRM systems and basic Microsoft Office tools
• High attention to detail and customer-الأول mindset
• Ability to work under pressure and manage multiple tasks
• High school diploma or equivalent

Salary & Benefits

• Competitive Salary: 5,000 – 8,500 AED
• Target-based incentive structure with commission potential
• Medical insurance
• 30 days of paid annual leave
• Career development and training opportunities within the group

Work Arrangement

• Type: Full-time, on-site المنصب

Why Join Us?

• Be the voice of a respected automotive brand
• Enjoy a commission-based role with growth potential
• Thrive in a team that values professionalism, support, and performance
• Access continuous training and career progression within a stable group

If you're dependable, proactive, and take pride in helping customers—apply today!

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معلومات الوظيفة:

• الشركة: ALBA CORP
• المنصب: UAE National Call Centre Agent – Automotive Division
• مكان العمل: Dubai
• الدولة: AE

كيفية تقديم الطلب:

بعد قراءة وفهم المعايير ومتطلبات الحد الأدنى من المؤهلات الموضحة في معلومات الوظيفة UAE National Call Centre Agent – Automotive Division at the office Dubai أعلاه، أكمل فوراً ملفات طلب الوظيفة مثل خطاب التقديم، السيرة الذاتية، نسخة من الشهادة الجامعية، كشف الدرجات، والملاحق الأخرى كما هو موضح أعلاه. أرسلها عبر رابط الصفحة التالية أدناه.

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