Telecommunications Agent at Ennismore

Job Description:

Latest job information from Ennismore for the position of Telecommunications Agent. If the Telecommunications Agent vacancy in United Arab Emirates matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Ennismore for the position of Telecommunications Agent below matches your qualifications.

Overview

SO/ Ras Al Khaimah is part of a coveted collection of hotels rooted in the world of fashion, commanding attention with its avant-garde design and creative approach to the world of luxury. This is a place where we celebrate brilliant individuals – you, our SO/ Icons. Welcome to your invite to the Front Row, a place where self-expression and experience count in equal measure.

As a Telecommunications Agent at SO/ Ras Al Khaimah, part of the All-Inclusive Collection , you will manage all guest and internal communications through the hotel’s PBX system. You will ensure accurate, prompt, and professional handling of telephone calls, messages, and requests, contributing to a seamless guest experience that reflects the bold, playful, and stylish SO/ brand identity.

• Operate the hotel’s PBX system efficiently, managing incoming and outgoing calls.
• Answer guest inquiries promptly and professionally, providing accurate information about hotel services, facilities, and local attractions.
• Transfer calls to the appropriate departments, ensuring smooth communication and guest satisfaction.
• Record, deliver, and follow up on guest messages accurately and in a timely manner.
• Assist with wake-up calls, conference call setups, and other communication requests from guests.
• Maintain confidentiality of guest information and ensure secure handling of messages and calls.
• Monitor and report any technical issues with the telecommunications system to management or the IT department.
• Coordinate with front office, housekeeping, F&B, and other departments to ensure timely response to guest requests.
• Maintain accurate records of calls, messages, and requests as per hotel standards.
• Uphold professional appearance, grooming, and SO/ brand service standards at all times.
• Follow health, safety, and hygiene policies while performing all duties.
• Assist with administrative or support tasks within the Front Office or Telecommunications department as needed.

• Previous experience in a PBX/telecommunications role within luxury hotels or resorts preferred.
• Excellent communication and telephone etiquette skills.
• Strong interpersonal and customer service skills with a guest-focused approach.
• Ability to multitask and work efficiently in a fast-paced environment.
• Basic knowledge of hotel operations and internal communication procedures.
• Professional appearance, confident demeanor, and alignment with SO/ brand identity.
• Fluency in English; additional languages are an advantage.
• Attention to detail, accuracy, and ability to handle confidential information.
• Flexible to work shifts, including weekends and holidays.

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.

Job Info:

• Company: Ennismore
• Position: Telecommunications Agent
• Work Location: United Arab Emirates
• Country: AE

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Telecommunications Agent at the office United Arab Emirates above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.