Service Manager at Confidential وظائف

الوصف الوظيفي:

أحدث معلومات الوظائف من Confidential وظائف لمنصب Service Manager. If the Service Manager الشاغرة في Dubai تتوافق مع مؤهلاتك، يرجى تقديم أحدث طلب أو سيرة ذاتية مباشرة من خلال بوابة وظائف Jobkos المحدثة.

يرجى ملاحظة أن التقديم على وظيفة قد لا يكون سهلاً دائماً، حيث يجب على المرشحين الجدد استيفاء مؤهلات ومتطلبات معينة تحددها الشركة. نأمل أن تكون الفرصة المهنية في Confidential وظائف لمنصب Service Manager أدناه تتوافق مع مؤهلاتك.

We are seeking an experienced and customer-focused Service Manager to lead and oversee the Aftersales Service Operations of a premium automotive dealership in Dubai.

The successful candidate will be responsible for driving operational excellence, customer satisfaction, workshop productivity, profitability, and team performance while ensuring the highest standards of service delivery.

• Lead the day-to-day operations of the workshop and service department.
• Ensure efficient workshop utilization, technician productivity, and capacity planning.
• Monitor service processes to ensure compliance with manufacturer standards and الشركة policies.
• Drive operational excellence through continuous process improvement initiatives.
• Ensure timely completion of repair orders while maintaining quality standards.
• Deliver exceptional customer service and maintain high levels of customer satisfaction.
• Resolve customer concerns and escalations in a professional and timely manner.
• Monitor customer feedback, CSI (Customer Satisfaction Index), and retention performance.
• Implement initiatives to enhance customer loyalty and service retention.
• Manage departmental profitability, revenue, and operational costs.
• Monitor key performance indicators including:
• Workshop efficiency
• Gross profit margins
• Develop and implement strategies to increase workshop revenue and aftersales performance.
• Prepare and present monthly operational and financial reports to senior management.
• Lead, mentor, and develop Service Advisors, Workshop Controllers, Technicians, and support staff.
• Conduct performance reviews and establish development plans for team members.
• Foster a high-performance and customer-centric culture.
• Support workforce planning and recruitment initiatives within the department.
• Ensure adherence to manufacturer operating standards and warranty procedures.
• Maintain compliance with health, safety, environmental, and regulatory requirements.
• Conduct regular audits and quality control reviews.
• Ensure proper handling of warranty claims and service documentation.
• Build strong relationships with customers, internal departments, and manufacturer representatives.
• Collaborate with Sales, Parts, CRM, and Marketing teams to improve overall customer experience.
• Support dealership initiatives and strategic business objectives.

• Bachelor's Degree in Automotive Engineering, Mechanical Engineering, Business Administration, or related field.
• Minimum 8–10 years of automotive aftersales experience.
• At least 5 years in a Service Manager or senior Aftersales leadership role.
• Experience within a premium or luxury automotive dealership environment is highly preferred.
• Strong understanding of workshop operations, aftersales processes, warranty management, and customer experience standards.
• Experience working with Dealer Management Systems (DMS) and manufacturer reporting platforms.
• Leadership and people management
• Customer-centric mindset
• Commercial and financial acumen
• Operational excellence
• Strategic thinking
• Problem-solving and decision-making
• Communication and stakeholder management

معلومات الوظيفة:

• الشركة: Confidential وظائف
• المنصب: Service Manager
• مكان العمل: Dubai
• الدولة: AE

كيفية تقديم الطلب:

بعد قراءة وفهم المعايير ومتطلبات الحد الأدنى من المؤهلات الموضحة في معلومات الوظيفة Service Manager at the office Dubai أعلاه، أكمل فوراً ملفات طلب الوظيفة مثل خطاب التقديم، السيرة الذاتية، نسخة من الشهادة الجامعية، كشف الدرجات، والملاحق الأخرى كما هو موضح أعلاه. أرسلها عبر رابط الصفحة التالية أدناه.