الرئيسية » Senior Customer Success Manager

Senior Customer Success Manager at Delinea

المنصب Senior Customer Success Manager
نُشر في 24 Apr 2026
انتهت الصلاحية 24 May 2026
الشركة Delinea
الموقع الإمارات العربية المتحدة | AE
نوع الوظيفة Full Time

الوصف الوظيفي:

أحدث معلومات الوظائف من Delinea لمنصب Senior Customer Success Manager. If the Senior Customer Success Manager الشاغرة في الإمارات العربية المتحدة تتوافق مع مؤهلاتك، يرجى تقديم أحدث طلب أو سيرة ذاتية مباشرة من خلال بوابة وظائف Jobkos المحدثة.

يرجى ملاحظة أن التقديم على وظيفة قد لا يكون سهلاً دائماً، حيث يجب على المرشحين الجدد استيفاء مؤهلات ومتطلبات معينة تحددها الشركة. نأمل أن تكون الفرصة المهنية في Delinea لمنصب Senior Customer Success Manager أدناه تتوافق مع مؤهلاتك.

About Delinea: Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence, Delinea's leading cloud-native Identity Security Platform applies context throughout the entire identity lifecycle - across cloud and traditional infrastructure, data, SaaS applications, and AI. It is the only platform that enables you to discover all identities - including workforce, IT administrator, developers, and machines - assign appropriate access levels, detect irregularities, and respond to threats in real-time. With deployment in weeks, not months, 90% fewer resources to manage than the nearest competitor, and a 99.995% uptime, Delinea delivers robust security and operational efficiency without compromise. Learn more about Delinea on LinkedIn, X, and YouTube.

Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status quo in security, we want to hear from you.

Apply today to help us achieve our mission.

Customer Success Manager المنصب Summary

The Customer Success Manager is responsible for the day to day management of assigned customer accounts. This includes working closely with sales teams, professional services, technical support, sales operations, and product management to understand and resolve customer issues. This المنصب focuses on championing customer centric solutions and outcomes in support of developing customer relationships that promote retention and loyalty. You will have a strong understanding of customers' business and technical objectives and success criteria and the ability to identify and articulate how Delinea supports achievement of customers' strategic goals.

What You'll Do:
  • Be the client advocate and product specialist for assigned customers
  • Develop and implement scalable methods for communicating best practices to customers
  • Identify at risk accounts, and take appropriate action and/or escape as needed
  • Deliver remote services to new and existing customers including software installation and configuration, onboarding, and training
  • Work with professional services, technical support and regional sales team to ensure smooth onboarding of new customers
  • Regularly monitor customer health, and communicate results with regional sales team, support and renewals team
  • Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders
  • Work closely with renewals teams to drive renewals and with sales teams to drive expansions
  • Review client requests with technical support, product management and regional sales team and escape as necessary
  • Schedule and conduct regular reviews with customers and communicate results
  • Develop, prepare, and nurture customers for advocacy
  • Responsible for ongoing customer communication re: introductions, announcements (e.g., upcoming features & products); events such as User Conferences, webinars, etc.
What You'll Bring:
  • BA/BS preferred or equivalent experience
  • 4+ years of experience in a similar role as a Customer Success Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant or Sales Engineer
  • Knowledgeable in privilege access management and cybersecurity best practices
  • Experience with other Privilege Access Service solutions such as CyberArk, BeyondTrust, Thycotic, etc. is a big plus
  • Comfortable interfacing directly with complex, multi divisional, multi geographical clients, preferably at the director level
  • Ability to understand high level technical aspects of the product, provide business and technical solutions to help customers optimize use of solution
  • Competency with Salesforce and Customer Success Management platforms
  • Ability to multi task, problem solve, and work cross functionally in a dynamic environment
  • Excellent verbal and written communication skills
Why work at Delinea?
  • We're passionate problem solvers helping the world's largest organizations protect what matters most: their human and machine identities.
  • We invest in people who are smart, self motivated, and collaborative.
  • What we offer in return is meaningful work, a culture of innovation and great career progression.
Core Values
  • Spirited - We bring energy and passion to everything we do
  • Trust - We act with integrity and deliver on our commitments
  • Respect - We listen, value different perspectives, and work as one team
  • Ownership - We take initiative and follow through
  • Nimble - We adapt quickly in a fast changing environment
  • Global - We embrace diverse people and ideas to drive better outcomes

We believe weaving these core values into our day to day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie.

We take care of our employees. We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid الشركة holidays.

Delinea is an Equal Opportunity and Affidavit Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression or any other characteristic protected by federal, state or local laws.

Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly نُشر في social media sites may be reviewed.

معلومات الوظيفة:

  • الشركة: Delinea
  • المنصب: Senior Customer Success Manager
  • مكان العمل: الإمارات العربية المتحدة
  • الدولة: AE

كيفية تقديم الطلب:

بعد قراءة وفهم المعايير ومتطلبات الحد الأدنى من المؤهلات الموضحة في معلومات الوظيفة Senior Customer Success Manager at the office الإمارات العربية المتحدة أعلاه، أكمل فوراً ملفات طلب الوظيفة مثل خطاب التقديم، السيرة الذاتية، نسخة من الشهادة الجامعية، كشف الدرجات، والملاحق الأخرى كما هو موضح أعلاه. أرسلها عبر رابط الصفحة التالية أدناه.

انتهت صلاحية هذا الإعلان الوظيفي (منذ أكثر من 30 يوماً).
يرجى البحث عن أحدث فرص العمل على موقعنا الصفحة الرئيسية.

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