الرئيسية » Partner Service Analyst

Partner Service Analyst at Visa

المنصب Partner Service Analyst
نُشر في 16 Jun 2026
انتهت الصلاحية 16 Jul 2026
الشركة Visa
الموقع Dubai | AE
نوع الوظيفة Full Time

الوصف الوظيفي:

أحدث معلومات الوظائف من Visa لمنصب Partner Service Analyst. If the Partner Service Analyst الشاغرة في Dubai تتوافق مع مؤهلاتك، يرجى تقديم أحدث طلب أو سيرة ذاتية مباشرة من خلال بوابة وظائف Jobkos المحدثة.

يرجى ملاحظة أن التقديم على وظيفة قد لا يكون سهلاً دائماً، حيث يجب على المرشحين الجدد استيفاء مؤهلات ومتطلبات معينة تحددها الشركة. نأمل أن تكون الفرصة المهنية في Visa لمنصب Partner Service Analyst أدناه تتوافق مع مؤهلاتك.

TheNetwork Partner Service & Performance Management function is a crucial component of the Visa Payment Limited's service group tasked with monitoring, analysing and improving the technical and operational performance of our global network of payment settlement partners (Financial Institutions and Payment Service Providers (PSP).

The team's primary objective is to develop the most reliable and efficient technical/operational interfaces with our partners as possible. This will be achieved through detailed analysis of service/partner performance (SLAs, KPIs and other indicators) acting on feedback from clients & internal stakeholders and attaining expert level knowledge of the capabilities of our Network Partners and the underlying domestic payment schemes (RTP, ACH, RTGS, Wallet etc).

You will be assigned several Network Partners and work in close collaboration with the Partner Relationship Management team in managing those relationships. Your efforts and priorities will be aligned with the objectives of the commercial and operational teams who will be your primary stakeholders.

What we expect of you day to day you will:
  • Use the case management tool to manage the Network Partner case queue to ensure prioritisation of urgent cases and assign the cases to the team for investigation.
  • Support the Partner Service Managers with their investigations by running reports, collating documentation and supporting material to assist with complex investigations.
  • Assess the impact and manage the onward communication / request for Network Partner maintenance and change notifications.
  • Prepare the month Network Partner report for the GOPN board meetings.
  • Assist with automation and tool utilisation improvements.
  • Identify opportunities for technical, operational and process change and act as the sponsor documenting the business requirements and/or high‑level technical requirements and feed into the relevant change process/programmes.
  • Assist with our drive for operational efficiency and scalability, seeking the optimal outcome of payments settled successfully without manual intervention or query.
  • Build and maintain a strong relationship with internal stakeholders and Network Partners, fostering a culture of mutual operational benefit, trust and growth.
  • Have an active awareness of forthcoming Visa Payments Limited Network Partner or scheme driven system changes, releases, route changes, client launches, documentation changes and support your assigned Network Partners through transitions.
  • Be available to your internal stakeholders as an escalation point for operational issues, incidents, or improvement opportunities pertaining to your assigned Network Partners.
  • Maintain a catalogue of technical & operational capabilities pertaining to Network Partners (Route Rating Matrix).
  • Contribute to a framework for measuring and reporting on Network Partner service performance.
  • Work in unison with the respective Partner Relationship Managers to ensure our reach and escalation paths into our partners' operations remains optimal and maintain commercial/operational alignment as we develop the partnership.
  • Support regular service review meetings with Network Partners.
  • Review and chase up actions for the Continuous Service Improvement Register for each Network Partner and present a consolidated report to internal stakeholders each month.
  • Promote a culture of service excellence with our Network Partners.

This is a hybrid المنصب. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

Ideally have Vendor Management / Service Management experience within the financial services industry. Ideally have a detailed knowledge of crossborder and/or local ACH / Wallet payment principles / rules / operating practices / industry. Must have excellent analytical skills and be highly proficient manipulating large data sets in Excel or other business intelligence like toolsets. Must be detail oriented with a proven ability to analyse service performance and suggest/drive forward practical and sustainable solutions that reduce operational overhead and/or enhance the client experience. Must be a natural relationship builder and an effective communicator (written and verbal) and comfortable working with counterparts for whom English may not be their الأول language with differing business/service cultures. Must be able to work cross‑functionally to deliver operational improvement and comfortable managing and influencing internal/external stakeholders at all levels. Ideally an understanding of Incident / Problem / Change Management principles. Ideally have some previous exposure to FX (Foreign Exchange) concepts and processes. Ideally you have previous exposure to SWIFT messaging standards and understand the core message types and usages. Enjoy solving problems. Adaptable and calm in a high‑pressure problem‑solving situation. Degree educated desirable but not essential.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work

No

Employment Type

Fulltime

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معلومات الوظيفة:

  • الشركة: Visa
  • المنصب: Partner Service Analyst
  • مكان العمل: Dubai
  • الدولة: AE

كيفية تقديم الطلب:

بعد قراءة وفهم المعايير ومتطلبات الحد الأدنى من المؤهلات الموضحة في معلومات الوظيفة Partner Service Analyst at the office Dubai أعلاه، أكمل فوراً ملفات طلب الوظيفة مثل خطاب التقديم، السيرة الذاتية، نسخة من الشهادة الجامعية، كشف الدرجات، والملاحق الأخرى كما هو موضح أعلاه. أرسلها عبر رابط الصفحة التالية أدناه.

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