Technical Support Manager at Intertec Softwares Pvt Ltd

الوصف الوظيفي:

أحدث معلومات الوظائف من Intertec Softwares Pvt Ltd لمنصب Technical Support Manager. If the Technical Support Manager الشاغرة في Dubai تتوافق مع مؤهلاتك، يرجى تقديم أحدث طلب أو سيرة ذاتية مباشرة من خلال بوابة وظائف Jobkos المحدثة.

يرجى ملاحظة أن التقديم على وظيفة قد لا يكون سهلاً دائماً، حيث يجب على المرشحين الجدد استيفاء مؤهلات ومتطلبات معينة تحددها الشركة. نأمل أن تكون الفرصة المهنية في Intertec Softwares Pvt Ltd لمنصب Technical Support Manager أدناه تتوافق مع مؤهلاتك.

المسمى الوظيفي: Technical Support Manager

الموقع: Dubai, UAE

الشركة: DC Technologies FZ LLC- Cybersecurity Reseller

We are looking for a proactive and skilled Technical Support Manager to join our cybersecurity reseller team in Dubai. The ideal candidate will oversee the technical support department, ensuring high-quality service delivery for our cybersecurity products and solutions. This role requires a blend of technical expertise, leadership skills, and exceptional customer service.

• Lead and manage the technical support team to provide exceptional service to customers.
• Develop and implement support processes and procedures to streamline operations.
• Troubleshoot and resolve complex technical issues related to cybersecurity products and solutions.
• Collaborate with cross-functional teams, including sales and engineering, to ensure customer needs are met.
• Conduct training sessions for support staff to enhance their technical skills and product knowledge.
• Monitor support metrics and analyze performance data to improve service delivery and customer satisfaction.
• Create and maintain documentation for support processes, FAQs, and knowledge base articles.
• Act as a point of escalation for complex technical inquiries and provide resolution strategies.
• Stay current with emerging cybersecurity threats, technologies, and industry trends.
• Build and maintain strong customer relationships to enhance customer retention.

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 5 years of experience in technical support, preferably in the cybersecurity industry.
• Strong understanding of cybersecurity concepts, products, and practices.
• Proven experience in team leadership and management.
• Excellent analytical, problem‑solving, and troubleshooting skills.
• Outstanding communication and interpersonal skills to interact effectively with clients and team members.
• Ability to work in a fast‑paced environment and manage multiple priorities.
• Professional certifications in cybersecurity (e.g., CISSP, CISM, CompTIA Security+) are a plus.

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• A collaborative and innovative work environment.
• Access to leading cybersecurity technologies and resources.

معلومات الوظيفة:

• الشركة: Intertec Softwares Pvt Ltd
• المنصب: Technical Support Manager
• مكان العمل: Dubai
• الدولة: AE

كيفية تقديم الطلب:

بعد قراءة وفهم المعايير ومتطلبات الحد الأدنى من المؤهلات الموضحة في معلومات الوظيفة Technical Support Manager at the office Dubai أعلاه، أكمل فوراً ملفات طلب الوظيفة مثل خطاب التقديم، السيرة الذاتية، نسخة من الشهادة الجامعية، كشف الدرجات، والملاحق الأخرى كما هو موضح أعلاه. أرسلها عبر رابط الصفحة التالية أدناه.