Senior Technical Support Engineer at Intertec Softwares Pvt Ltd

الوصف الوظيفي:

أحدث معلومات الوظائف من Intertec Softwares Pvt Ltd لمنصب Senior Technical Support Engineer. If the Senior Technical Support Engineer الشاغرة في Dubai تتوافق مع مؤهلاتك، يرجى تقديم أحدث طلب أو سيرة ذاتية مباشرة من خلال بوابة وظائف Jobkos المحدثة.

يرجى ملاحظة أن التقديم على وظيفة قد لا يكون سهلاً دائماً، حيث يجب على المرشحين الجدد استيفاء مؤهلات ومتطلبات معينة تحددها الشركة. نأمل أن تكون الفرصة المهنية في Intertec Softwares Pvt Ltd لمنصب Senior Technical Support Engineer أدناه تتوافق مع مؤهلاتك.

Senior Technical Support Engineer

The Unified Communications Support Engineer is responsible tooptimize, enhance, implement, support, troubleshoot, and document Unified Communication network of (Cisco IPT, Mitel IPT, NICE Cxone)solutions. They are responsible for providing technical support and guidance to businesses, analyzing business requirements, and developing customized solutions that meet those requirements.

4+

• Optimize, enhance, implement, support, troubleshoot, and document Unified Communication network of (Cisco IPT, Mitel IPT, NICE Cxone)solutions.
• Provide technical support and guidance to Corporate and Contact Center end-users on the use and enhancements ofCisco IPT, Mitel IPT, NICE CxoneNice software solutions.
• Analyze business requirements and develop customized solutions based on business requirements.
• Test, troubleshoot, and provide solutions for issues and requirements and ensure they are functioning correctly.
• Able to manage small enhancement projects.
• Scripting and knowledge about APIs, Integration
• Understand Contact Centers solutions and able to troubleshoot daily operations cases.
• Implement new services like new omnichannel call center, setup on IVR scripting on NICE CXone
• Develop and maintain technical documentation related all Unified Communications solutions.
• Collaborate with cross-functional teams to ensure that the Unified Communications solutions meet business needs.
• Stay up to date with the latest developments in Unified Communication Solutions and incorporate those developments into solutions as appropriate.

• Bachelor’s degree in computer science, Information Technology, or related field.
• At least 4 years of experience in support operations of Unified Communication solutions.
• Strong knowledge of Telephony and Contact Center solutions.
• Excellent analytical and problem-solving skills.
• Strong knowledge of Data and Voice Networking concepts.
• Strong communication and interpersonal skills.
• Ability to work independently and in a team environment.
• Certified in any of Cisco Collaboration/Contact Center or NICE Cxone (Preferably both).
• Preferred to have ITIL Foundation certification

معلومات الوظيفة:

• الشركة: Intertec Softwares Pvt Ltd
• المنصب: Senior Technical Support Engineer
• مكان العمل: Dubai
• الدولة: AE

كيفية تقديم الطلب:

بعد قراءة وفهم المعايير ومتطلبات الحد الأدنى من المؤهلات الموضحة في معلومات الوظيفة Senior Technical Support Engineer at the office Dubai أعلاه، أكمل فوراً ملفات طلب الوظيفة مثل خطاب التقديم، السيرة الذاتية، نسخة من الشهادة الجامعية، كشف الدرجات، والملاحق الأخرى كما هو موضح أعلاه. أرسلها عبر رابط الصفحة التالية أدناه.