Guest Service Centre Agent at Oaks Hotels

Job Description:

Latest job information from Oaks Hotels for the position of Guest Service Centre Agent. If the Guest Service Centre Agent vacancy in Dubai matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Oaks Hotels for the position of Guest Service Centre Agent below matches your qualifications.

Handle all incoming and outgoing calls, both internal and external, promptly and professionally in accordance with Oaks service standards.

Provide accurate information about hotel services, facilities, promotions, and operating hours to guests and colleagues.

Record all guest requests, inquiries, and complaints accurately in Opera PMS or the service tracking system and ensure timely follow-up until completion.

Coordinate with relevant departments such as Housekeeping, Engineering, and Food & Beverage to ensure prompt and efficient service delivery.

Handle wake-up calls, ensure accuracy of details, and complete calls on time.

Maintain effective communication between departments and ensure smooth daily operation.

Respond to guest complaints courteously, take ownership of the issue, and ensure proper resolution or escalation when required.

Assist with lost and found inquiries and ensure correct documentation and coordination with Housekeeping.

Manage emergency calls by following hotel procedures and maintaining calm, clear communication.

Uphold guest privacy and confidentiality at all times.

Maintain updated knowledge of hotel information, events, and local attractions to assist guests effectively.

Ensure professional telephone etiquette, clear speech, and a friendly tone in all communications.

Support Front Office operations when required and ensure seamless coordination with other team members.

Attend training sessions and team briefings to maintain product knowledge and service standards.

Adhere to grooming standards and represent the hotel professionally at all times.

• Excellent communication and interpersonal skills
• Ability to handle multiple tasks simultaneously
• Strong problem-solving skills
• Proficiency in Microsoft Office
• Flexibility to work different shifts, including weekends and holidays
• High school diploma or equivalent
• Previous experience in customer service or hospitality industry preferred
• Ability to work in a fast-paced environment
• Attention to detail

Job Info:

• Company: Oaks Hotels
• Position: Guest Service Centre Agent
• Work Location: Dubai
• Country: AE

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Guest Service Centre Agent at the office Dubai above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.