الرئيسية » Customer Success Manager

Customer Success Manager at Respond

المنصب Customer Success Manager
نُشر في 14 Feb 2026
انتهت الصلاحية 16 Mar 2026
الشركة Respond
الموقع الإمارات العربية المتحدة | AE
نوع الوظيفة Full Time

الوصف الوظيفي:

أحدث معلومات الوظائف من Respond لمنصب Customer Success Manager. If the Customer Success Manager الشاغرة في الإمارات العربية المتحدة تتوافق مع مؤهلاتك، يرجى تقديم أحدث طلب أو سيرة ذاتية مباشرة من خلال بوابة وظائف Jobkos المحدثة.

يرجى ملاحظة أن التقديم على وظيفة قد لا يكون سهلاً دائماً، حيث يجب على المرشحين الجدد استيفاء مؤهلات ومتطلبات معينة تحددها الشركة. نأمل أن تكون الفرصة المهنية في Respond لمنصب Customer Success Manager أدناه تتوافق مع مؤهلاتك.

الموقع

Kuala Lumpur, Malaysia

Department

Success Department

Role

Customer Success Manager (EMEA)

Mode

Full-time

About Respond.io

Founded in هونج كونج in early 2017, Respond.io is a pioneering Business Messaging platform that seamlessly unifies customer communication across instant messaging, web chat, and email. Our excellence has been recognized by G2 and honored with the SME100 Award, underscoring our rapid growth and innovative solutions. Operating in 127 countries and dominating key markets in LATAM, EMEA, and APAC, we serve an impressive roster of industry-leading clients.

Our workforce is a testament to our global reach, with remote workforce and employees from all around the world, contributing to our diverse and inclusive culture. At Respond.io, we are not just a platform—we are a movement, pushing the boundaries of customer communication for tech-savvy organizations worldwide. Join us, and be part of a team that is shaping the future of business messaging

Role Description

At Respond.io, the role of Customer Success Manager is pivotal to our الشركة's success. As a Customer Success Manager, you will be the go-to resource for top-tier customers to ensure successful product adoption and retention. This role entails handling clients onboarding, clients retention, and success planning.

Our ideal candidate will have the experience of working in a B2B SaaS الشركة, and handling a fair share of different business processes. We are seeking someone who can ensure that our clients receive a great experience while working with us.

Responsibilities
  • Collaborate closely with customers to understand their goals and help them maximize the value of the Respond.io platform
  • Assist customers during the onboarding process, ensuring a positive and smooth experience
  • Develop and maintain strong relationships with both internal and external stakeholders
  • Act as a point of contact for customer issues and ensure timely resolution
  • Gain a deep understanding of customer needs, use cases, and objectives to ensure effective utilization of the Respond.io platform
  • Monitor and report on customer satisfaction and platform usage
  • Focus on maintaining high customer satisfaction and retention rates
  • Acquire in-depth knowledge of the Respond.io platform and identify opportunities for customer growth, collaborating with the internal team to propose upsells
Qualifications
  • 3+ years of B2B SaaS experience in Customer Success, Consulting, and Account Management
  • Experienced in working with international customers and handling global accounts
  • Attentive listener with an ability to address customer concerns effectively
  • Strong communication skills in Arabic and English to convey complex ideas clearly
  • Skilled in negotiating complex renewal contracts in a SaaS environment
  • Proficient in optimizing complex business processes
  • Familiarity with business messaging platforms, CRM systems, and Customer Success tools
  • Passionate about digital transformation and understanding diverse businesses
  • Ability to provide customer feedback and insights to various departments for product improvement
  • Deep understanding of our products, industry trends, and competition
  • Able to quickly grasp technical concepts and keen to become an expert in our software
  • An agile team player who is excited by the fast-paced start-up environment and is eager to make a difference
Here's what's in for you
  • You will be part of a culture that is built on trust, respect, and collaboration, where everyone is valued and feels like they belong
  • You will join a diverse team of people from all over the world who are passionate about serving our global customers.
  • You will grow more here than you would anywhere else, that is a promise.
  • Pizza parties, birthday cakes, social events (Laser tag, go-cart, paintball), you'll always be looking forward to it
  • Beer O'Clock on Fridays? Naah, we have it every day
  • Are you a PlayStation fan? It gets fun when you get to beat your colleague on a FIFA game at the office
  • You'll get to experience a very competitive compensation.
  • You'll be covered exclusively on one of the highest medical and dental insurance especially for you.
  • Unlimited snacks in our specially dedicated snack room. Oreos, KitKats, Gummy Bears, Chips, Biscuits, Nuts, Snickers … you name it, we have it.
  • Flexible working environment

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معلومات الوظيفة:

  • الشركة: Respond
  • المنصب: Customer Success Manager
  • مكان العمل: الإمارات العربية المتحدة
  • الدولة: AE

كيفية تقديم الطلب:

بعد قراءة وفهم المعايير ومتطلبات الحد الأدنى من المؤهلات الموضحة في معلومات الوظيفة Customer Success Manager at the office الإمارات العربية المتحدة أعلاه، أكمل فوراً ملفات طلب الوظيفة مثل خطاب التقديم، السيرة الذاتية، نسخة من الشهادة الجامعية، كشف الدرجات، والملاحق الأخرى كما هو موضح أعلاه. أرسلها عبر رابط الصفحة التالية أدناه.

انتهت صلاحية هذا الإعلان الوظيفي (منذ أكثر من 30 يوماً).
يرجى البحث عن أحدث فرص العمل على موقعنا الصفحة الرئيسية.

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