الوصف الوظيفي:
أحدث معلومات الوظائف من The Arab Lens لمنصب Customer Service Representative. If the Customer Service Representative الشاغرة في Dubai تتوافق مع مؤهلاتك، يرجى تقديم أحدث طلب أو سيرة ذاتية مباشرة من خلال بوابة وظائف Jobkos المحدثة.
يرجى ملاحظة أن التقديم على وظيفة قد لا يكون سهلاً دائماً، حيث يجب على المرشحين الجدد استيفاء مؤهلات ومتطلبات معينة تحددها الشركة. نأمل أن تكون الفرصة المهنية في The Arab Lens لمنصب Customer Service Representative أدناه تتوافق مع مؤهلاتك.
Our client is a customer-focused organization committed to delivering exceptional service and building lasting relationships with its clients. As part of its continued growth, the الشركة is looking to appoint a Customer Service Representative who can serve as the الأول point of contact for customers while ensuring a consistently positive service experience.
The Role
The Customer Service Representative will be responsible for handling customer inquiries, resolving service-related issues, processing requests, and maintaining high levels of customer satisfaction. The successful candidate will demonstrate excellent communication skills, patience, and a genuine commitment to delivering outstanding customer experiences while supporting the organization’s service standards.
Responsibilities
- Respond to customer inquiries via phone, email, and digital communication channels.
- Handle customer requests efficiently while ensuring a professional and courteous experience.
- Resolve complaints promptly or escalate complex issues to the appropriate departments.
- Process customer orders, service requests, and account updates accurately.
- Maintain accurate records of customer interactions within the CRM system.
- Follow up with customers to ensure issues have been resolved satisfactorily.
- Coordinate with internal departments to facilitate timely customer support.
- Monitor service quality and identify opportunities for process improvement.
- Contribute to achieving customer satisfaction and service performance targets.
- Stay informed about الشركة products, services, and policies to provide accurate information.
Qualifications
- Bachelor’s degree or Diploma in Business Administration or a related field.
- 2+ years of experience in customer service or client support.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict resolution abilities.
- Customer-focused mindset with a professional attitude.
- Experience using CRM platforms is preferred.
- Good organizational and multitasking skills.
- Fluency in English is required; Arabic would be an advantage.
معلومات الوظيفة:
- الشركة: The Arab Lens
- المنصب: Customer Service Representative
- مكان العمل: Dubai
- الدولة: AE
كيفية تقديم الطلب:
بعد قراءة وفهم المعايير ومتطلبات الحد الأدنى من المؤهلات الموضحة في معلومات الوظيفة Customer Service Representative at the office Dubai أعلاه، أكمل فوراً ملفات طلب الوظيفة مثل خطاب التقديم، السيرة الذاتية، نسخة من الشهادة الجامعية، كشف الدرجات، والملاحق الأخرى كما هو موضح أعلاه. أرسلها عبر رابط الصفحة التالية أدناه.
الصفحة التالية »