Customer Service Executive - Arabic Speaker at Pedigri Technologies

الوصف الوظيفي:

أحدث معلومات الوظائف من Pedigri Technologies لمنصب Customer Service Executive - Arabic Speaker. If the Customer Service Executive - Arabic Speaker الشاغرة في Dubai تتوافق مع مؤهلاتك، يرجى تقديم أحدث طلب أو سيرة ذاتية مباشرة من خلال بوابة وظائف Jobkos المحدثة.

يرجى ملاحظة أن التقديم على وظيفة قد لا يكون سهلاً دائماً، حيث يجب على المرشحين الجدد استيفاء مؤهلات ومتطلبات معينة تحددها الشركة. نأمل أن تكون الفرصة المهنية في Pedigri Technologies لمنصب Customer Service Executive - Arabic Speaker أدناه تتوافق مع مؤهلاتك.

To act as the primary point of contact for customers by managing inquiries, logging repair requests, handling escalations, and ensuring prompt and accurate resolution of service‑related issues. The role is essential in delivering a smooth service experience and maintaining high customer satisfaction across all communication channels.

• Receive and log faulty devices accurately in the repair management system.
• Tag and hand over devices to the repair team after verification.
• Ensure all job details are complete, accurate, and properly documented.
• Handle all incoming customer inquiries via phone, email, WhatsApp, and service counter.
• Clearly explain warranty status, repair scope, timelines, and service procedures.
• Provide timely updates on repair progress based on system records and technical team feedback.
• Contact customers to share repair cost estimates for out‑of‑warranty (OOW) cases.
• Explain issues in simple, customer‑friendly language and confirm repair approvals.
• Follow up on pending responses and elevate unresponsive cases when required.
• Coordinate payment confirmation for OOW repairs before releasing devices.
• Verify payment completion for all out‑of‑warranty وظائف.
• Record approvals, payment status, and customer decisions in the system.
• Ensure repair وظائف proceed only after proper authorization, maintaining a clear audit trail.
• Track job progress and ensure the technical team updates repair statuses promptly.
• Notify customers of job completion, additional repair requirements, or delays.
• Update the system with final repair status and dispatch details.
• Confirm customer pickup or delivery arrangements.
• Close وظائف with complete and accurate documentation.

Bachelor's degree in business administration, communication, or a related field (preferred).

• Minimum 2 years of experience in customer service or a similar role.
• Experience with repair management systems and basic invoicing/payment coordination is an advantage.

• Fluent in Arabic (spoken and written); good command of English.
• Excellent communication, listening, and interpersonal skills.
• Confident in outbound calling and explaining technical issues in simple terms.
• Strong organizational skills with attention to detail.
• Ability to multitask and work under pressure.
• Customer‑focused mindset with a proactive approach to problem‑solving.

معلومات الوظيفة:

• الشركة: Pedigri Technologies
• المنصب: Customer Service Executive - Arabic Speaker
• مكان العمل: Dubai
• الدولة: AE

كيفية تقديم الطلب:

بعد قراءة وفهم المعايير ومتطلبات الحد الأدنى من المؤهلات الموضحة في معلومات الوظيفة Customer Service Executive - Arabic Speaker at the office Dubai أعلاه، أكمل فوراً ملفات طلب الوظيفة مثل خطاب التقديم، السيرة الذاتية، نسخة من الشهادة الجامعية، كشف الدرجات، والملاحق الأخرى كما هو موضح أعلاه. أرسلها عبر رابط الصفحة التالية أدناه.