الوصف الوظيفي:
أحدث معلومات الوظائف من AMS Group لمنصب Customer Relationship Management CRM Executive - UAE National. If the Customer Relationship Management CRM Executive - UAE National الشاغرة في Dubai تتوافق مع مؤهلاتك، يرجى تقديم أحدث طلب أو سيرة ذاتية مباشرة من خلال بوابة وظائف Jobkos المحدثة.
يرجى ملاحظة أن التقديم على وظيفة قد لا يكون سهلاً دائماً، حيث يجب على المرشحين الجدد استيفاء مؤهلات ومتطلبات معينة تحددها الشركة. نأمل أن تكون الفرصة المهنية في AMS Group لمنصب Customer Relationship Management CRM Executive - UAE National أدناه تتوافق مع مؤهلاتك.
Customer Relationship Management (CRM) Executive - UAE National
Dubai
Full time
ONSITE
Role Overview
As a CRM Executive, you will play a vital role in enhancing customer relationships, driving sales, and fostering long-term brand loyalty. As part of our Emirates for Universal Tyres team in Dubai, you'll work in an ONSITE environment as you manage customer interactions, analyse satisfaction data, and implement strategies to strengthen engagement and retention. This المنصب encompasses collaboration with key cross functional teams, namely Best Drive and Yalla Tyres, to ensure excellence in customer service and business growth.
Responsibilities
- Engage with customers through pre appointment confirmation calls and follow up calls to ensure satisfaction with services provided.
- Respond promptly to customer enquiries, focusing on converting interactions into appointments.
- Compile and analyze both positive and negative customer feedback to inform strategies that enhance satisfaction and prevent recurring issues.
- Implement proactive measures to address and reduce negative experiences.
- Share best practices across business units to promote uniform standards of service.
- Cultivate strong relationships with customers, with the aim of boosting repeat business and deepening loyalty.
- Continuously identify opportunities for process and service improvement within operations to further bolster customer satisfaction.
Must have requirements
- UAE National (mandatory)
- Minimum of 3 years' hands on experience in customer relationship management, preferably within the automotive or related sector, demonstrating a track record of driving engagement and revenue growth.
- Solid knowledge of automotive industry trends, CRM best practices, and adherence to data privacy regulations.
- Exceptional interpersonal skills, analytical thinking, and problem solving abilities.
- Proven leadership qualities, with the ability to work collaboratively within cross functional teams.
- Experience implementing and monitoring CRM strategies to achieve business objectives.
Nice to have requirements
- Strong attention to detail and an aptitude for identifying process improvements.
- Excellent teamwork and collaborative spirit.
- Outstanding verbal and written communication skills.
- Patience, resilience, and the ability to remain composed under pressure.
معلومات الوظيفة:
- الشركة: AMS Group
- المنصب: Customer Relationship Management CRM Executive - UAE National
- مكان العمل: Dubai
- الدولة: AE
كيفية تقديم الطلب:
بعد قراءة وفهم المعايير ومتطلبات الحد الأدنى من المؤهلات الموضحة في معلومات الوظيفة Customer Relationship Management CRM Executive - UAE National at the office Dubai أعلاه، أكمل فوراً ملفات طلب الوظيفة مثل خطاب التقديم، السيرة الذاتية، نسخة من الشهادة الجامعية، كشف الدرجات، والملاحق الأخرى كما هو موضح أعلاه. أرسلها عبر رابط الصفحة التالية أدناه.
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