أحدث معلومات الوظائف من Intertec Softwares Pvt Ltd لمنصب Consultant ITSM. If the Consultant ITSM الشاغرة في Dubai تتوافق مع مؤهلاتك، يرجى تقديم أحدث طلب أو سيرة ذاتية مباشرة من خلال بوابة وظائف Jobkos المحدثة.
يرجى ملاحظة أن التقديم على وظيفة قد لا يكون سهلاً دائماً، حيث يجب على المرشحين الجدد استيفاء مؤهلات ومتطلبات معينة تحددها الشركة. نأمل أن تكون الفرصة المهنية في Intertec Softwares Pvt Ltd لمنصب Consultant ITSM أدناه تتوافق مع مؤهلاتك.
Experience
At least 8-10 years of experience in IT Service Management within large organizations, with a proven track record of managing and improving ITIL processes.
Qualification
Bachelor’s degree in computer science, Information Technology, or related field.
Certification
ITIL Expert or ITIL Master Certification
ISO 20000 (SMS) Certification
Responsibilities TIL Process Design & Optimization
Oversee the design, implementation, and optimization of ITIL processes such as Incident, Problem, Change, Configuration, and Service Level Management.
Ensure IT services are aligned with the Customer / MSP program’s strategic goals and drive continuous service improvement initiatives.
Identify inefficiencies in service management processes and implement process redesigns for operational excellence.
Service Performance Measurement & Reporting
Develop and maintain a structured framework for measuring and reporting Daily, Weekly, Monthly, and Quarterly SLA and KPI metrics.
Ensure alignment of SLAs and KPIs with contractual obligations, customer expectations, and regulatory requirements.
Implement automated dashboards and reporting tools to provide real‑time visibility into service performance.
Support audit‑ready reporting by maintaining accurate historical data and documentation for compliance purposes.
Perform trend analysis on SLA/KPI data to identify patterns, predict potential breaches, and implement preventive measures.
Collaborate with stakeholders to define clear performance baselines and continuously refine measurement criteria.
Governance, Compliance & Audits
Lead and support internal service quality audits and ensure strict adherence to ITIL and organizational process compliance.
Prepare and present audit findings to senior management and recommend corrective actions.
Maintain compliance with organizational policies, government regulations, and IT governance standards.
Act as the primary point of contact for external audits and contractual compliance reviews.
Training & Knowledge Management
Conduct periodic training sessions on customer-defined ITIL processes and emerging ITSM best practices.
Develop knowledge-sharing programs and maintain updated process documentation for easy reference.
Foster a culture of continuous learning and process improvement across IT service teams.
Lead and mentor IT service teams, fostering a culture of accountability, innovation, and customer focus.
Implement a robust Problem Management framework to identify recurring issues and reduce service disruptions.
Ensure Root Cause Analysis (RCA) documentation is completed for all Priority 1 (P1) tickets and shared with stakeholders.
Drive proactive problem detection and resolution strategies to minimize impact on business operations.
Maintain a problem knowledge base to prevent repeat incidents and improve resolution times.
Change Management
Design and implement a comprehensive Change Management process aligned with ITIL best practices and organizational goals.
Establish governance for Change Advisory Board (CAB) meetings and ensure proper risk assessment for all changes.
Develop workflows for Standard, Normal, and Emergency changes, ensuring minimal disruption to business operations.
Provide training and guidance to teams on Change Management policies and procedures.
Monitor and report on change success rates, failed changes, and improvement opportunities.
Mandatory
Understanding of cloud services, cybersecurity frameworks, and modern IT infrastructure.
Strong knowledge of ITSM tools (BMC Remedy, ServiceNow, Ivanti).
Good knowledge of IT Monitoring Tools like Solar Winds, Dynatrace, Nagios, etc.
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معلومات الوظيفة:
الشركة: Intertec Softwares Pvt Ltd
المنصب: Consultant ITSM
مكان العمل: Dubai
الدولة: AE
كيفية تقديم الطلب:
بعد قراءة وفهم المعايير ومتطلبات الحد الأدنى من المؤهلات الموضحة في معلومات الوظيفة Consultant ITSM at the office Dubai أعلاه، أكمل فوراً ملفات طلب الوظيفة مثل خطاب التقديم، السيرة الذاتية، نسخة من الشهادة الجامعية، كشف الدرجات، والملاحق الأخرى كما هو موضح أعلاه. أرسلها عبر رابط الصفحة التالية أدناه.
انتهت صلاحية هذا الإعلان الوظيفي (منذ أكثر من 30 يوماً).
يرجى البحث عن أحدث فرص العمل على موقعنا
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