Telecaller

• Achieve Assigned Sales Target: Meet or exceed the sales goals set within the given timeframe.
• Answering Calls: Handle inbound and outbound calls professionally and efficiently.
• Providing Information: Assist customers with inquiries regarding products, services, and policies.
• Resolving Issues: Address customer complaints, troubleshooting problems, and provide solutions.
• Maintaining Customer Records: Accurately update customer details in the system.
• Follow-ups: Ensure timely follow-ups on pending queries and unresolved issues.
• Handling Complaints: Listen actively, empathize, and resolve customer concerns promptly.
• Meeting Targets: Achieve call handling, resolution, and customer satisfaction goals.
• Using Call Scripts: Follow predefined scripts while maintaining a natural and engaging tone.
• Upselling & Cross-Selling: Identify opportunities to promote additional products or services.
• Collecting Feedback: Gather customer feedback to improve service quality.
• Ensuring Compliance: Adhere to company policies, call etiquette, and data protection guidelines.
• Coordinating with Teams: Work with internal departments to resolve complex customer issues.

Job Types: Full-time, Permanent

Pay: AED3,000.00 - AED3,500.00 per month

Information :

• Company : Compass Insurance Brokers L.L.C
• Position : Telecaller
• Location : Dubai
• Country : AE