Sales Support Associate

The outbound department of the contact center is a revenue-generating unit that makes calls to existing bank customers to promote additional products, ensuring basic eligibility and needs are identified.

We seek a friendly and customer-focused individual to join our Outbound team in Dubai. In this role, the Jobholder is required to support in all In-House fulfillment activities. The activities will include sourcing and scanning of CCO applications for Credit Cards and PILS. Follow up with customers to resolve discrepancies. In addition, provide assistance in day-to-day activities of the team.

What Youll Do

• Perform initial appraisal of potential customers by thoroughly examining their applications.
• Assess the credit standings of applicants through background check (AECB, bank statements etc.)
• Evaluate their eligibility for loan and credit cards.
• Source / resource all the files in timely manner on Finnone / BPM.
• Follow up with customers to clarify important points / missing documents etc.
• Remain up to speed regarding lending and other financial services.
• Maintain records and submit all approved cases to RMC.
• Cultivate trustworthy referral networks, suggest alternate channels and cross-sell products and services.
• Forge trust relationships and enhance customer dedication.
• Work within established regulations and always adhere to ENBD Services policies requirements.

What Youll Need

• High School / Diploma
• Prior experience of up to 3 years working in documentation collection and processing
• Knowledge of KYC documentation.
• Knowledge and understanding of Central Bank guidelines.
• Strong interpersonal skills.
• Ability to interact with campaign team members and all other key stakeholders.

Benefits

• Competitive salary
• Incentives
• Health insurance
• Career development opportunities
• ENBD Employees staff benefits

Information :

• Company : Emirates Islamic
• Position : Sales Support Associate
• Location : UAE
• Country : AE