Help Desk Analyst L1
Job Category: Admin Job Type: Full Time Job Location: Dubai Job Description
- Provide first-level technical support to end users via phone, email, or in person.
- Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and mobile devices.
- Install, configure, and maintain software applications and operating systems.
- Assist with user account management, including password resets and access permissions.
- Collaborate with other IT teams to escalate and resolve complex technical issues
- Document all incidents and resolutions in the help desk ticketing system.
- Provide excellent customer service and ensure high levels of customer satisfaction.
- Stay up-to-date with the latest technological trends and industry advancements.
- Assist with IT projects and initiatives as assigned.
- Studies related to information technologies, can be at the upper secondary level
- Advanced conversational and written English (will provide phone and chat support, as well as ticket documentation)
- Schedule: Rotating 24/7
- Hybrid assistance model
- Knowledge of hardware and software
- Knowledge of ticket management tools (Incidents and requests)
- Good spelling and grammar
Information :
- Company : Iberianz
- Position : Help Desk Analyst L1
- Location : Dubai
- Country : AE
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Post Date : 2025-04-23 | Expired Date : 2025-05-23