Help Desk Analyst L1

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Iberianz with the position of Help Desk Analyst L1 - Iberianz which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Help Desk Analyst L1 - Iberianz below matches your qualifications. Good Luck: D

• Provide first-level technical support to end users via phone, email, or in person.
• Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and mobile devices.
• Install, configure, and maintain software applications and operating systems.
• Assist with user account management, including password resets and access permissions.
• Collaborate with other IT teams to escalate and resolve complex technical issues
• Document all incidents and resolutions in the help desk ticketing system.
• Provide excellent customer service and ensure high levels of customer satisfaction.
• Stay up-to-date with the latest technological trends and industry advancements.
• Assist with IT projects and initiatives as assigned.

• Studies related to information technologies, can be at the upper secondary level
• Advanced conversational and written English (will provide phone and chat support, as well as ticket documentation)
• Schedule: Rotating 24/7
• Hybrid assistance model
• Knowledge of hardware and software
• Knowledge of ticket management tools (Incidents and requests)
• Good spelling and grammar

Information :

• Company : Iberianz
• Position : Help Desk Analyst L1
• Location : Dubai
• Country : AE

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Help Desk Analyst L1 job info - Iberianz Dubai above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Help Desk Analyst L1 job info - Iberianz Dubai in 2025-04-23 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.