Document controller & Processing Expert

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Position: Document controller & Processing Expert

Location: Dubai Branch

Salary Range: AED 3500 - AED 5000

Company Overview:

Wordcraft is a leading provider of translation, attestation, business setup, and PRO services across Dubai, Abu Dhabi, Ras Al Khaimah, and Sharjah. As part of our expansion, we are seeking a highly experienced and strategic Attestation Head to oversee and manage our attestation department, ensuring compliance, efficiency, and superior client service.

Job Summary:

As the Document controller & Processing Expert, you will be responsible for leading the attestation team, streamlining operations, ensuring compliance with regulatory requirements, and enhancing service delivery. This role requires extensive experience in document attestation, consulate coordination, and legal compliance, along with the ability to implement strategic improvements, manage vendor and client relationships, and drive operational excellence.

Key Responsibilities:

1. Leadership & Process Management:

Lead and manage the attestation department, ensuring efficient execution of all attestation-related activities.

Develop and implement strategies to enhance the efficiency, accuracy, and turnaround time of document attestation.

Train, mentor, and supervise the attestation team, ensuring high performance and adherence to best practices.

Establish and enforce quality control measures to minimize errors and ensure compliance with legal and regulatory standards.

Oversee and optimize workflows to improve document handling, verification, and submission processes.

Resolve escalated cases related to attestation, ensuring client satisfaction and operational efficiency.

2. Government & Consulate Coordination:

Maintain strong relationships with embassies, consulates, and government authorities to facilitate smooth attestation processes.

Oversee the scheduling and management of consulate appointments, ensuring proper documentation and adherence to consulate-specific requirements.

Stay updated on changes in consulate policies, embassy requirements, and legal regulations affecting attestation procedures.

Proactively address and resolve any regulatory or compliance challenges in attestation operations.

3. Vendor & Client Management:

Act as the primary point of contact for high-profile clients and ensure premium service delivery.

Manage and evaluate third-party vendors involved in document attestation, ensuring service quality and reliability.

Negotiate vendor agreements and oversee outsourced attestation services to maintain efficiency and cost-effectiveness.

Address and resolve escalated client concerns, ensuring a seamless customer experience.

Collaborate with internal teams (sales, customer service, and operations) to align service offerings with client needs.

4. Compliance, Reporting & Data Management:

Ensure that all attestation procedures comply with UAE regulations, Ministry of Foreign Affairs (MOFA) requirements, and international standards.

Develop and maintain a secure, structured document management system for easy retrieval and compliance audits.

Generate and analyze reports on attestation performance metrics, including processing time, error rates, and client satisfaction.

Review and approve financial transactions related to attestation services, including invoices, vendor payments, and purchase orders.

Conduct periodic audits and implement corrective measures to improve process accuracy and efficiency.

5. Strategic Growth & Industry Awareness:

Identify and implement process automation and technological advancements to enhance document attestation efficiency.

Stay informed about updates in attestation laws, processing times, pricing structures, and industry trends.

Provide strategic recommendations to senior management for service enhancements and operational improvements.

Develop training programs and workshops to ensure continuous professional development of the attestation team.

Work closely with the marketing team to align attestation services with business expansion strategies and promotional efforts.

Requirements & Qualifications:

Experience: Minimum 1-2 years in document attestation, legal compliance, or related fields, with at least 3 years in a leadership role.

Education: Bachelors degree in Business Administration, Legal Studies, or a related field preferred.

Skills: Strong leadership, problem-solving, and client management abilities.

Knowledge: Expertise in UAE government regulations, embassy/consulate procedures, and attestation requirements.

Tech-Savvy: Proficiency in document management software and Microsoft Office Suite.

Languages: Fluency in English & Hindi is required,and additional languages are a plus.

Why Join Us?

Leadership opportunity in a fast-growing organization.Competitive salary and benefits package.Work in a dynamic and professional environment with exposure to government and corporate clients.

If you are an experienced leader with a deep understanding of attestation processes and a passion for operational excellence, we encourage you to Apply now! at careers@wordcraft.ae

Job Types: Full-time, Permanent

Pay: AED3,500.00 - AED5,000.00 per month

Experience:

• Document Controller: 1 year (Required)

Information :

• Company : WORDCRAFT LEGAL TRANSLATION
• Position : Document controller & Processing Expert
• Location : Dubai
• Country : AE

How to Submit an Application:

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