Customer Support Agent at Wahed

الوصف الوظيفي:

أحدث معلومات الوظائف من Wahed لمنصب Customer Support Agent. If the Customer Support Agent الشاغرة في Sharjah تتوافق مع مؤهلاتك، يرجى تقديم أحدث طلب أو سيرة ذاتية مباشرة من خلال بوابة وظائف Jobkos المحدثة.

يرجى ملاحظة أن التقديم على وظيفة قد لا يكون سهلاً دائماً، حيث يجب على المرشحين الجدد استيفاء مؤهلات ومتطلبات معينة تحددها الشركة. نأمل أن تكون الفرصة المهنية في Wahed لمنصب Customer Support Agent أدناه تتوافق مع مؤهلاتك.

We have a passion to reduce financial inequality and exclusion by building world leading financial products and services aimed at giving access to all. We are a New York headquartered Financial Technology (FinTech) الشركة focused on serving valuesbased (shariah compliant) digital financial services to retail clients globally starting with wealth management. We have an impressive global team aligned with this purpose and are looking for trail blazers in their fields that will take our customer delivery to new levels. We can promise you a digital الأول and truly international culture as well as a fascinating immersion into the world of FinTech and Islamic finance.

The Client Support Agent will be responsible for ensuring that all clients receive the support and attention they require while also proactively finding new ways to improve our processes. This will not be a typical client support role. Although responding to LiveChat support emails and calls will be a vital part the candidate will also need to show creativity to come up with solutions that enable us to reach our end goal in less time which is to onboard clients in a seamless manner.

• الأول point of contact for our clients on live chats, calls, and support emails.
• Ensures that all communication is compliant with financial regulations. This is absolutely top priority.
• Comfortable in taking full ownership of client experience and support.
• Provide the necessary support to clients without breaching any regulatory restrictions and always follow best practices.
• Responsible for managing client complaints and responding to client inquiries by coordinating with the different teams and area owners (operations, product, marketing, etc).
• Ensure that open tickets are closed within the approved SLAs.
• Proactively find new ways to improve efficiency and overall processes.
• Provide regular updates and reports to management on performance.
• Ability to multitask and meet tight deadlines.
• Excellent Arabic reading and speaking skills.

• Excellent English speaking and writing skills and must be able to speak & read Arabic.
• 24 years of work experience preferably in Customer services.
• Available to work evenings and weekends as per the schedule/shift rotation.
• Previous experience in CRM systems like Zendesk is a plus.

Unclear Seniority

معلومات الوظيفة:

• الشركة: Wahed
• المنصب: Customer Support Agent
• مكان العمل: Sharjah
• الدولة: AE

كيفية تقديم الطلب:

بعد قراءة وفهم المعايير ومتطلبات الحد الأدنى من المؤهلات الموضحة في معلومات الوظيفة Customer Support Agent at the office Sharjah أعلاه، أكمل فوراً ملفات طلب الوظيفة مثل خطاب التقديم، السيرة الذاتية، نسخة من الشهادة الجامعية، كشف الدرجات، والملاحق الأخرى كما هو موضح أعلاه. أرسلها عبر رابط الصفحة التالية أدناه.