Bellman at Mandarin Oriental Hotel Group Limited

Job Description:

Latest job information from Mandarin Oriental Hotel Group Limited for the position of Bellman. If the Bellman vacancy in Dubai matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Mandarin Oriental Hotel Group Limited for the position of Bellman below matches your qualifications.

About the job

Based at the Mandarin Oriental Downtown, Dubai within the Concierge Department in Dubai, the Bellman is responsible for achieving guest satisfaction by creating a delightful arrival and departure experience, which includes escorting guests to their destination, handling, delivering, and storing of guests’ luggage, communication of information and handling guest requests. Bellman reports to Bellman Supervisor.

• Act as a hotel ambassador by initiating guest contact, assisting with luggage handling, delivering items to rooms, and supporting the Doorman with vehicle unloading and loading.
• Maintain guest satisfaction by delivering luggage and amenities promptly, providing hotel and room tours, and assisting with guest requests in coordination with Concierge and other departments.
• Ensure proper handling and security of departmental keys, radios, and guestroom access; follow all operational procedures including logbooks and control sheets.
• Maintain equipment and workspace cleanliness, including polishing luggage carts and being familiar with hotel services, spa, dining, and room technology.
• Foster strong colleague relations by promoting teamwork, participating in meetings, resolving conflicts, and maintaining open communication with other departments.
• Create exceptional guest experiences by engaging warmly, collecting guest preferences, addressing complaints effectively, and upholding the MOHG Legendary Quality Experiences standards.

• Senior School qualification or equivalent, with at least 2 years of experience in a 5-star hotel and 2 years specifically in Door or Bell roles.
• Experience in the Middle East hospitality sector is an advantage.
• Excellent English communication skills, with additional language abilities—especially Arabic—preferred.
• Demonstrated ability to anticipate guest needs and deliver high‑quality service independently.
• Strong interpersonal, organizational, and multitasking skills, with sharp attention to detail in a fast‑paced setting.
• Physically able to lift heavy luggage and stand for extended periods, with flexibility to work various shifts including evenings, weekends, and holidays.

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle‑free.
• Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well‑being and stability.

Job Info:

• Company: Mandarin Oriental Hotel Group Limited
• Position: Bellman
• Work Location: Dubai
• Country: AE

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Bellman at the office Dubai above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.