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Dubai, الإمارات العربية المتحدة نُشر في on 02/25/2026
Are You Ready fora Daring Challenge with The World's Hottest Luxury Hotel Group? Disruptive byDesign, FIVE Hotels and Resorts is Redefining 'FIVE-Star' Hospitality andSetting the Gold Standard across the Industry.
Join the FIVETribe - and Get Ready to Make Waves.
The Candidate
A Driven Self-Starter,you have Excellent Communication, Leadership and Organisational Skills. As anAstute Creative and Critical Thinker, you can Conceptualise and ImplementInnovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail EscapesYour Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A'Can-Do!' Attitude Coupled with An Inherent Flair for Taking Ownership MakesYou a Highly Motivated Go-Getter.
Your Outgoing andApproachable Nature enables you to Seamlessly Connect with other 'FIVERs' andkey Stakeholders, ensuring that Their and Your Journey at FIVE is nothing shortof Sensational. Joining our Executive OfficeTeam as Director of Residences will Empower you todeliver Exceptional Experiences across our award-winning LifestyleDestinations. Jump on Board and Unlock your Potential in a Buzzing Environmentthat will take your Career to New Heights!
What We're Looking For
- Abachelor's degree in Hospitality Management, Business Administration, RealEstate, or a related field is preferred.
- A proventrack record of 6-8 years within a Luxury Residential, Branded Residence, orHigh-End Hospitality environment, leading Operations and delivering exceptionalResidential Experiences aligned with luxury brand standards.
- Recent or ongoing experience in asenior leadership role within Luxury Residences or a High-Volume HospitalityBrand is strongly preferred.
- Outstanding Organizational andExecutive Leadership skills, with the ability to inspire, mentor, and elevatecross-functional teams to consistently exceed expectations.
- Exceptionalcommunication and interpersonal skills, confidently engaging with Residents,Owners, Executive Leadership, Board Members, and key Stakeholders.
- AdvancedProblem-Solving capabilities with the agility to navigate complex operationalenvironments while maintaining premium service standards.
- Astrategic and proactive mindset, combined with meticulous attention to detail,ensuring seamless and refined Residential Operations.
- Strongstakeholder management skills, fostering trusted relationships with Owners,Residents, and Corporate Leadership.
- Visionaryand commercially astute thinking, taking full ownership of operationalperformance, brand المنصبing, and long-term Residential strategy.
- Demonstratedexpertise in driving Resident Satisfaction, Operational Excellence, andFinancial Performance, maintaining industry-leading benchmarks.
- Comprehensiveunderstanding of local regulatory requirements, property management standards,and compliance frameworks.
- Ahands-on leadership approach with a solution-driven, service-oriented mindset.
Key Responsibilities
- The Director of Residences provides strategic leadership acrossall Residential Operations, ensuring the delivery of an elevated,seamless, and refined lifestyle experience.
- Oversees day-to-dayOperations across all Residential Departments, ensuring consistentadherence to luxury brand standards and exceptional Resident satisfaction.
- Develops and executes aforward-thinking Residential Strategy aligned with the organisation'soverall business vision and growth objectives.
- Leads the preparationand management of the annual Operating and Capital Budgets, ensuringfinancial prudence, profitability, and long-term asset value enhancement.
- Partners with Residents,Owners, Executive Leadership, and the Board to identify operationalenhancements and value-creation opportunities.
- Reviews financialperformance regularly, ensuring the Residences operate in line with budgetexpectations and established performance metrics.
- Establishes, refines,and enforces Operational Policies and Procedures to uphold the higheststandards of service delivery and compliance.
- Implements departmentalstrategies and measurable action plans to continually enhance the Residentexperience.
- Acts as the primarysenior contact for Residents and Owners, actively gathering feedback todrive continuous improvement initiatives.
- Prepares and executesannual action plans based on Resident Satisfaction data, operationalinsights, and performance analytics.
- Ensures full compliancewith الشركة policies, governance frameworks, and regulatory requirements.
- Addresses Resident andOwner queries, concerns, and escalations with professionalism, discretion,and efficiency.
- Champions aResident-centric culture, fostering a calm, courteous, and service-drivenenvironment.
- Collaborates closelywith Department Heads to ensure operational alignment, serviceconsistency, and strategic execution.
- Sets clear objectivesand performance expectations for direct reports, holding leadership teamsaccountable for results.
- Oversees the fullResident Journey-from property handover through ongoing occupancy-ensuringservice excellence and adherence to management agreements.
- Models and reinforcesexceptional customer service standards across all Residential touchpoints.
- Communicates clear andconsistent departmental goals and strategic priorities.
- Conducts regularperformance reviews and leadership evaluations to maintain operationalexcellence.
- Provides structuredoperational and performance updates to the Executive Team, highlightingachievements, risks, and strategic priorities.
- Leads and implementsorganisational and brand-driven initiatives, ensuring seamless executionand sustained operational impact.
The Team
'FIVERs' areCultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play evenHarder. As a FIVE Tribe Member, you'll Personify the distinct 'Vibe at FIVE' andapply it to create Insta-Perfect Experiences for our Guests that keeps themComing Back for More. If you Dream ofbeing surrounded by Like-Minded Individuals who share your Passion forDelivering Unforgettable Moments that الأخير a Lifetime - then Look No Further and Unleash yourNext-Level Potential.
FIVE is a leaderin Sustainable Luxury Living and Hospitality, with its UAE-based Destinationsbeing the الأول and only Hotels in the UAE to obtain the InternationalRenewable Energy Certificates (I-REC) for achieving 100% renewable electricityfor 2022. The الشركة's Science-Meets-Styled 'Sustainable Indulgence' Ethos hasled to a completely LEED Platinum-certified operational hospitality portfolio.FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated SmartBuildings. FIVE Zurich, the only LEED Platinum hotel in سويسرا, achievedan impressive 84 Points under LEED v4's BD+C and ID+C rating system, making itone of just five hotels worldwide to receive Platinum Certification. FIVEillustrates its Commitment to making 'Sustainability without Compromise onLuxury Living' central to its Future Vision, with FIVE LUXE already on track toacquire LEED Platinum (BD+C). These Achievements highlight FIVE's Comprehensiveand Committed Scope of Sustainability Strategy permeating Operations, Governanceand Community.
An EqualOpportunity Employer
The FIVETribe represents over 70 nationalities across its over 1500 'FIVERs.' FIVE isCommitted to Hiring a Diverse and Inclusive Workforce as an Equal-OpportunityEmployer. Accordingly, FIVE does not discriminate based on disability, race,age, sex, gender, sexual orientation, ethnicity, religion or belief,nationality, marital status, or any other basis protected under national orlocal laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of LargeOrganisations, the FIVE Tribe is more than a group of people working together -it is a Family bonded by common Values and Goals, Celebrating People, Cultureand Diversity.
About FIVE Hotels andResorts
FIVE Hotels andResorts prides itself on being Disruptively Different and Daringly Unique. OurGrowing Portfolio of Lavish Destinations are the epitome of Glamour andExperiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVEJumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribemeans you are part of a team who Breaks Boundaries and offers UnbeatableNext-Level Experiences at FIVE's award-winning Hotels, Dining Concepts, and360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe,you will be part of a group of High Achievers who Fearlessly ChallengeConventions on a Global Stage.
Find out morehere:
معلومات الوظيفة:
- الشركة: Fivehotelsandresorts
- المنصب: Director of Residences - Sensoria
- مكان العمل: Dubai
- الدولة: AE
كيفية تقديم الطلب:
بعد قراءة وفهم المعايير ومتطلبات الحد الأدنى من المؤهلات الموضحة في معلومات الوظيفة Director of Residences - Sensoria at the office Dubai أعلاه، أكمل فوراً ملفات طلب الوظيفة مثل خطاب التقديم، السيرة الذاتية، نسخة من الشهادة الجامعية، كشف الدرجات، والملاحق الأخرى كما هو موضح أعلاه. أرسلها عبر رابط الصفحة التالية أدناه.
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